Privacy Policy
KWIKFIT WELKOM – PRIVACY POLICY
Your privacy matters to us. This Privacy Policy explains how Kwikfit Welkom collects, stores, uses, and protects your personal information when you visit our website, interact with us online, or make use of our services, including in-store purchases, fitment services, collections, and courier deliveries.
This policy applies to our website and any online platforms or services we operate.
Effective Date:01-01- 2026 (new website launch)
1. Information We Collect
We collect personal information in two ways:
1.1. Information you provide directly
This includes details you submit when:
- Creating an online order
- Booking fitment or in-store collection
- Contacting us via email, phone, or social media
- Signing up for updates, promotions, or alerts
- Participating in competitions or marketing campaigns
Information may include:
- Name
- Email address
- Phone number
- Delivery/collection address
- Date of birth (where required for verification)
- Vehicle Registration Number
- Vehicle Make
- Vehicle Model
1.2. Information automatically collected
When visiting our website, your device may send us information such as:
- IP address
- Browser type
- Pages visited
- Time spent on the website
- Device/operating system details
- Error or crash information
While this data does not identify you directly, it may be identifiable when combined with other information.
2. Why We Process Your Personal Information
Kwikfit Welkom only collects and processes personal information when it is necessary and lawful, including for:
- "Processing and delivering orders, including fitment, collection, and courier services."
- Personalising your website experience
- Communicating with you about orders, bookings, or enquiries
- Internal administration and record keeping
- Improving our website and customer experience
- Marketing, promotions, and customer updates (only with your consent)
- Analytics and website performance
- Fraud prevention and legal compliance
We will never process your personal information in a way that is incompatible with these purposes.
3. Security of Your Information
We follow industry-standard security measures to protect your data from:
- Unauthorised access
- Loss or theft
- Misuse
- Modification or disclosure
No system is 100% secure, but we take reasonable and lawful steps to safeguard your information.
You remain responsible for:
- Keeping your passwords secure
- Ensuring your device is protected from unauthorised use
4. How Long We Keep Your Information
We retain your information only as long as necessary:
- To fulfil orders
- To comply with legal and financial obligations
- To maintain accurate business records
- To resolve disputes or queries
Personal information may be retained, deleted, archived, or anonymised in accordance with Kwikfit Welkom’s operational and legal requirements.
We may also retain certain information beyond these periods if required or permitted by law, or if necessary to preserve evidence for litigation or regulatory investigations (a "legal hold").
5. Children’s Privacy
Kwikfit Welkom does not knowingly collect information from children under 16 years old.
Our services and website are not targeted at minors.
6. Sharing of Personal Information
We may share personal information with trusted third parties, including:
- Service providers assisting with hosting, data storage, email services, or analytics
- Courier companies delivering purchased items
- Payment processors
- IT and security specialists
- Business partners assisting with marketing (only with consent)
- Regulatory authorities, legal bodies, and law enforcement when required by law
Third-party service providers may only use your information to perform services on our behalf.
7. International Transfers of Personal Information
Your personal information is processed in South Africa. However, some of our trusted third-party service providers (such as cloud hosting, analytics, or support services) may be located in, or have servers in, other countries.
Where we transfer your personal information outside of South Africa, we will:
· Obtain your consent if required by the Protection of Personal Information Act (POPIA);
· Ensure the recipient country has adequate data protection laws as deemed by applicable South African regulation; or
· Use a binding agreement that requires the recipient to protect the information to the same standard as required by South African law (such as standard contractual clauses).
8. Your Rights Over Your Personal Information
You have the right, in terms of POPIA and other applicable laws, to:
- Request access to the personal information we hold about you.
- Request correction or deletion of inaccurate, outdated, or unnecessary personal information.
- Object to the processing of your personal information in certain circumstances.
- Request restriction of the processing of your personal information.
- Withdraw your consent for processing where consent was the basis for processing.
- Lodge a complaint with the Information Regulator.
If you unsubscribe from marketing communications, essential service any order emails will still be sent.
9. Cookies & Tracking
We use cookies to improve your experience on our website. Cookies help us:
- Remember your preferences
- Analyse site performance
- Improve navigation
- Personalise content
You can adjust your browser settings to block or delete cookies.
10. External Links
Our website and social media pages may contain links to third-party websites. This Privacy Policy applies only to information processed by Kwikfit Welkom. We are not responsible for the content, security, or privacy practices employed by any external sites. We encourage you to review the privacy policy of any website you visit via a link from our site.
11. Changes to This Policy
Kwikfit Welkom may amend this policy at any time. Updated versions will be made available on this page or through other reasonable means. Where required by law, users will be notified of material changes and provided with applicable choices.
12. Important Additional Website Notes
Stock availability, supplier costs, and online promotions may cause pricing differences.
• “Online prices may vary from in-store prices.”
Stock availability, supplier costs, and online promotions may cause pricing differences.
• “Product images on our website or social media may differ from the actual
product.”
Manufacturers may change tread patterns, packaging, or branding without notice.
• “Our website is new and may undergo updates, improvements, and layout changes without notice.”
This will not affect the safety of your information.
• “Orders for tyres that have been fitted, mounted, or used cannot be returned under any circumstance.”
For questions, concerns, or privacy-related requests, you can contact us at:
Kwikfit Welkom – Head Office
Address: 104 Constantia Street, Welkom, Free state
📞+27 57 355 2347
📞 +27 57 355 1682
📞 +27 78 698 2138
📞 +27 78 698 9694
📞 +27 72 147 9984